FAQ | Goolzy

❓ FAQ

A collection of frequently asked questions and answers.

📦 About Paper

Q. What is Paper?

A. Paper is the in-app currency used when creating items.

Creating 1 item = consumes 1 sheet of Paper
10 free sheets when you sign up
Additional sheets available in the Shop

Q. Can I get Paper for free?

A. Yes! You can get free Paper in the following ways:

New sign-up: 10 sheets (one time only)
Link Google account: +10 sheets
Link Apple account: +10 sheets

By linking all social accounts, you can get up to 30 sheets for free.

Q. What if I run out of Paper?

A. If you run out of Paper, you cannot create new items. Purchase Paper in the Shop, or link any social accounts you haven't linked yet to earn more.

Items you have already created remain stored even if you have no Paper.

📄 Creating Items

Q. How do I create an item?

A. There are two ways to create an item:

Copy a base item: Find a base item you like in Explore and tap the Scrap button on its detail screen. This consumes 1 sheet of Paper and creates a copy in your inventory
Make a Stamp: Select a blank stamp and use "Make a Stamp" to create a personal stamp with your own info page

The old "create new item" feature for writing items from scratch has been discontinued. Items you created before remain stored and usable.

Q. Can I set an expiry date on an item?

A. Yes, you can set the following dates while editing during Make a Stamp:

Start Date: Content is blurred until this date arrives
Expiry Date: Content is blurred and log additions are disabled after this date

If not set, the item is visible immediately and remains available permanently.

Q. Can I delete items?

A. Yes, select an item and delete it from the bottom menu.

⚠️ Note:

Deleted items cannot be recovered
Paper cannot be deleted
Unused consumables (ink, stamps, badges) cannot be deleted either
Equipped badges must be unequipped before they can be deleted

🏷️ Badge System

Q. What is a Badge?

A. A badge is a unique identity used within the app.

Once you engrave a domain name on a badge, all your in-app activity displays the engraved domain name instead of your email.

Example: MyBrand, JohnDoe

Q. How do I engrave a Badge?

A. Follow these steps:

Select an unused badge → "Engrave" menu
Enter your desired domain name (max 32 characters, letters/numbers only)
Check availability with the "Check Domain Availability" button
Optionally attach a 128x128 image
Complete with the "Engrave" button

⚠️ Important: Once engraved, the domain name and image are permanently unchangeable.

Q. How do I equip/unequip a Badge?

A. Tap an engraved badge to see the "Equip" or "Unequip" button on its detail screen.

Equip: All your in-app activity displays the engraved domain name
Unequip: Your default email is displayed again

Even if you own multiple badges, only one can be equipped at a time.

Q. Can someone else use the same domain name?

A. No. Domain names must be unique across all users.

However, if you delete a badge, its domain name is released and becomes available for others to use.

🔖 Stamp System

Q. What is a Stamp?

A. A stamp is an item that lets you make a personal stamp and transfer it to others.

A personal stamp can have an image, title, content, expiry date, and more, and you can keep records through the log feature.

Q. How do I make a personal stamp?

A. Follow these steps:

Select an unused blank stamp → "Make a Stamp" menu
Enter the stamp's name (max 32 characters) — it cannot be changed after confirmation
In the editor that opens next, arrange images, text, and elements to build the info page
Set options such as start date/expiry date and Log Mode (Solo Log/Shared Log)
Save to finish

Q. What's the difference between Solo Log and Shared Log?

A. The recording method differs completely depending on the log mode:

Category	Solo Log	Shared Log
Log storage	Saved to each person's private space	Saved to a shared space based on the original stamp
Visible logs	Only your own logs	All owners' logs
Example uses	Personal diary, memos	Collaboration, sharing opinions, community
If stamp deleted	Not affected	Cannot add shared logs (read-only)

Q. Can I duplicate a stamp?

A. Yes! Select an activated stamp (personal stamp) together with Paper and the "Duplicate" menu appears.

Duplicating consumes 1 sheet of Paper and creates a new item with the same content. If it is in Shared Log mode, it uses the same shared space as the original.

⚡ Quick Input

Q. What is Quick Input?

A. Quick Input is a feature that makes it easy to enter special information when writing logs.

Tap the + button next to the log input field to choose from the following types:

Keyword: General key:value format
Date Alarm: Date card (automatic D-Day calculation)
Phone Number: Automatic formatting by country
Location: Address/place information
Amount: Currency and amount

Q. What happens when I long-press a special card?

A. Different actions are performed depending on the card type:

📅 Date: Set/cancel alarm
📞 Phone Number: Call directly on mobile, copy on desktop
📍 Location: Open map app on mobile, copy on desktop
💰 Amount: Copy to clipboard

Q. How do I set an alarm on a date?

A. Long-press a date card and an alarm confirmation dialog appears.

When an alarm is set, the card color changes and a 🔔 icon is displayed. Long-press again to cancel the alarm.

💡 D-Day is automatically calculated on date cards (e.g., D-5, D-Day, D+3)

📝 Log Feature

Q. What are Logs?

A. Logs are a feature for keeping records on items or personal stamps.

Write in message form and it displays like a chat; write in key:value form and it displays as an info card.

Q. Are there special formats for Logs?

A. Yes, various formats are supported:

Basic formats:

key:value - Displayed as an info card (key is 1-8 characters)
--- - Displayed as a divider
Plain text - Displayed as a chat bubble

Text styling:

{[text]} - Main color card
[{text}] - Gray card + main color text
[text] - Gray card
{text} - Main color text
(text) - Sub color text
"text" - Bold
'text' - Underline
<text> - Strikethrough

Styles can be nested up to 3 levels. Using the same key multiple times displays a comparison in the form old value → new value.

Q. It says the Shared Log has been stopped

A. Adding shared logs is stopped in the following cases:

Original stamp deleted: "The shared log has been stopped because the original stamp was deleted"
Expiry date passed: "Cannot add logs to a shared log that has passed its expiry date"

Existing logs can still be read, but new logs cannot be added.

🎨 Ink System

Q. What is Ink?

A. Ink is an item that changes the app's theme color.

Black Ink: Default black theme
Gold Ink: Luxurious gold theme

Tap an ink and select "Change Theme" to instantly change the entire app's colors.

📎 Clip System

Q. What is a Clip?

A. A clip is a feature that bundles multiple documents together for easier management.

Manage related documents as a single bundle
Clipped documents show a 📎 icon in the top-right corner
Transferred together as a bundle when sending

Q. How do I create a Clip?

A. Follow these steps:

Select 2 or more documents on the home screen
Select "Clip Together" from the bottom menu
Selected documents are bundled into a single clip

💡 Tip: The first selected document becomes the cover of the clip!

Q. How do I reorder items in a Clip?

A. Tap the "Clip Info" button on the clip item's detail screen to see the list of items inside the clip.

Drag items to reorder them as desired.

⚠️ Note: The cover (first item) cannot be reordered.

Q. How do I exclude an item from a Clip?

A. On the Clip Info screen, select the item you want to exclude and tap "Exclude from Clip".

The excluded item becomes a separate document.

⚠️ Note:

The cover cannot be excluded
If only 2 items remain in a clip and 1 is excluded, the clip automatically dissolves

Q. How do I completely unclip?

A. Select the clip item and tap "Unclip" from the bottom menu to separate all items into individual documents.

Q. What happens when I send a Clip?

A. Clips are sent as a bundle.

All items in the clip are sent together
The clip state is maintained in the recipient's inventory
On the receive screen, a clip counts as 1 item

📤 Send/Receive

Q. Does an item disappear from my inventory when I send it?

A. Yes, it disappears immediately. Sending cannot be cancelled, so proceed carefully.

However, if the recipient chooses "Return", the item comes back to you.

Q. Where do I find the QR code?

A. You can find your QR code on the Profile screen.

Sender: Scan the other person's QR with the "QR Scan" button
Recipient: Show your QR code from your profile

The QR code contains an email address, allowing fast sending without manual entry.

Q. Can I send multiple items at once?

A. Yes, you can. Check multiple items on the send screen and send them all at once.

🔍 Search Feature

Q. How do I use the search bar?

A. Tap the search bar at the top to activate search mode:

Results are filtered in real time as you type
Recent searches are displayed below (up to 5)
Save a search term with the "Set as Filter" button for quick reuse

Q. How do I manage filters?

A. When you save a search term as a filter:

It appears as a filter tag below the search bar
Tap a tag to instantly filter by that search term
Delete a filter with the X button

Q. What is the keyword aggregation feature?

A. When you select items while a filter is active, the keyword values of the selected items are automatically aggregated:

Numeric values: Sum and average are calculated (e.g., Sum: 6000 Avg: 2000)
String values: Joined with spaces (e.g., A B C)
Copy values: Long-press the aggregation result card to copy it to the clipboard

Useful for calculating the total price of multiple items or gathering related tags.

🛒 Shop

Q. What can I buy in the Shop?

A. You can purchase the following items:

Paper: For creating items
Stamps: For making personal stamps
Ink: For changing theme colors
Badges: For engraving unique domains

Q. Can I use the Shop on PC too?

A. Yes, the Shop is available on all platforms (iOS, Android, Windows, macOS).

📂 Pocket

Q. What is a Pocket?

A. A pocket is a feature for organizing items into groups.

Select items and create a new pocket with "Create Pocket"
Pocket names can be up to 16 characters

⚠️ Pockets are stored on the device only. They are not visible on other devices.

📱 Account/Sync

Q. Can I see the same items on other devices?

A. Yes! Log in with the same account and your items are automatically synced across all devices.

Real-time sync: Changes are reflected on other devices immediately
Cloud backup: All data is safely stored in the cloud
No device limit: Use on multiple devices simultaneously

🖼️ Images

Q. Are there limits on image size or format?

A. The following limits apply:

Supported formats: JPG, PNG, GIF, WebP
Maximum size: 10MB per image
Recommended dimensions: 1024x1024 or smaller (automatically resized)

High-resolution images are automatically optimized before saving.

Q. What is the AI background removal feature?

A. A feature where AI automatically removes the background in the image editor.

Tap the "Edit" button when selecting an item image
Select the "Remove Background" option
AI automatically recognizes the main subject and makes the background transparent

Get clean results with product photos and portraits.

🔔 Notifications

Q. How do I turn off or configure notifications?

A. Manage them in your device's system settings:

iOS: Settings → Notifications → Inventory
Android: Settings → Apps → Inventory → Notifications
macOS: System Settings → Notifications → Inventory

Individual date alarms can be cancelled by long-pressing the date card.

Q. When does the D-Day alarm go off?

A. A push notification is sent at 9:00 AM on the set date.

💡 Tip: For important schedules, create multiple date cards like D-7, D-3, D-1 to get reminders in advance.

🔒 Security/Privacy

Q. Where is my data stored?

A. All data is safely stored in the Firebase cloud.

Encrypted transmission: All communication is encrypted with TLS
Secure storage: Managed on Google Cloud infrastructure
Privacy protection: Other users cannot access your items

See the Privacy Policy for details.

Q. Is there a document lock feature?

A. Yes! You can set a lock on items.

Item detail screen → bottom menu → "Lock"
Locked items have their content blurred
Device authentication (Face ID, fingerprint, PIN) is required to view them

Keep sensitive information safe.

💡 Usage Tips

Q. How can I use Inventory?

A. It can be used for many purposes:

Warranty/receipt management: With photos and expiry dates
Password storage: Kept safe with the lock feature
Schedule management: Manage important dates with D-Day alarms
Collection organization: Sort and manage with pockets
Collaboration: Work with teammates using Shared Logs

Check out 100 Use Cases for more ideas!

🆘 Other

Q. I found a bug

A. Please report it on the Bug Report page.

Q. I want to suggest a new feature

A. Please share your idea on the Suggestions page.

Q. I want to delete my account

A. Go to Profile → Settings → Delete Account.

⚠️ Note: Deleted accounts and all items cannot be recovered.

💬 Didn’t find your answer? Contact us via Suggestions or check the Manual.